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Smartfon Cti Crm

We offer you Smartfon software as a CTI application dedicated for Panasonic-based PBX’s.

What is Smartfon?

Smartfon is quick client identification and evaluation of their reliability, agents’ work control and much more. The application, basing on the integration of a computer with a phone (CTI - Computer Telephony Integration), makes data exchange between telephone and computer networks possible (until not long ago these two were different structures). Thanks to such connection, in short period of time many pieces of information are exchanged, which significantly improves the quality of work and clients handling. Along with an appropriately configured PBX, Smartfon becomes a main part of a call center system and a base for activities of trade departments.

Basic system’s functions:

• stand alone softphone tool (SIP client)
• incoming call identification
• caller’s reliability evaluation and contacts history
• computer-based complete phone handling
• internal, Central Office and group lines monitoring
• recording calls
• contacts public database – common for all workers
• contacts private database – specified agent’s database
• grouping contacts
• note for every answered call
• information about incoming, outgoing, missed and lost calls
• contacts import from e-mail clients (such as MS Outlook or Outlook Express)
• users administration with the option to grant them rights
• integration with custom software used in your company

Smartfon is most often used in:

•      Telephone customer service centers (Call Center)
•      commercial sectors
  
•      Telephone support centers (Help Desk)
  
•      Contact Center as an integral part of such a system
  
  

Smartfon is particularly useful to companies in which the telephone is the main tool contact with the customer. Thanks for all employees a common database, creating a history of collaboration with the client, of their purchases, information about discounts and payment and the content of the talks. This information is continuously replenished and exchanged between employees and customers of the company.

Smartfon provides supervision over employees in real time and subsequent analysis of their actions. Allows you to evaluate their activity, time and results. It gives the tools to correct and improve the work of consultants and agents.


Free version

If you want to find out whether the system will check the CTI CRM Smartfon in your company to order a 30-day free trial version. Write to us or call systell@systell.pl 061 897 55 47. Once you have received or may make the full version for 10 positions. We will help you also install the system.