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Smartfon Liczniki

Smartfon Liczniki tracks in real time call center metrics. Software presented on LCD provide great information about service level.

Available counters:

• number of incoming calls (per ICD group, agent or all system)
• number of received calld (per group, agent or system)
• number of miessed and lost calls (per group, agent or system)
• number of outgoing calls (per group, agent or system)
• total calls time
• average call time (group or avent)
• number of calls in queue
• number of active calls
• agents in queue
• agents availeble (loggedin and idle)
• average call time
• % received calls
• % lost and missed calls
• number of sucess per agent or campaign
• top 3 best agents ranking (count of business success)