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• Vitrual Smartfon Call Center
• SysTell Software
  • Smartfon Call Center
  • Smartfon Cti Crm
  • Smartfon Raport
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  • Smartfon Softphone
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Smartfon Raport

Smartfon Report is a comprehensive reporting and analizing software for call centers based on the Panasonic PBX. System in real time is analizing customers service and complex telephony communication in company.

Benefits and Features

• Business targets and conversion rates measure on a number of industry-standard metrics
• Full support to both inbound and outbound traffic
• Listen to recorded calls
• Agents wort time registration
• Lost customer calls knowledge
• Agents activity control
• Load traffic measue
• Detailed report of call center activity, down to each call on each queue
• Activity statistics and duration by call stage, with daily, hourly, monthly breakdowns.
• Track calls processed on multiple queues
• Measure business targets and conversion rates on a number of industry-standard metrics
• Measure agent activity during all day
• Measure of Customer service level (company characteristic SLA params)

 Application

•      Call recording in real time
•      analysis of work of call / contact center
  
•      control agents' work
  

application versions

Smartphone report is available in two versions:

•      Report smartphone Lite (Call recorder with summaries)
•      Report smartphone Plus (recorder + connections with summaries of work analysis agents).
  
  

Support for communication servers

•      Panasonic NCP series, TDE, TDA, TD (limited number of reports)
•      Activis VDMaster
  
•      with support for TAPI and SIP protocol (Siemens, Avaya, Alcatel, Linksys, Cisco, Asterisk, etc.)
  

Report smartphone can operate as a standalone module or a component of the smartphone smartphone applications including CRM CTI, counters and Smartphone Smartphone Call Center.