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Outbound Call Center

Scenario

The company has a call center for sales of their products or trade in products of other companies. Implements for sale directly by telemarketing or by appointment. Meetings are either arranging for the selected merchant by preparing a calendar of meetings for him or for a certain location where there will be a group presentation of the product.

 Need

• The need for call recording for training purposes or for complaints
• Number of telemarketers (consultants) without exceeding the capabilities to manage the work of the independent reporting tool
• Wielooddziałowy nature of the call center or mobility requiring consultants to centralize the organization of work
• Database management regulations must be met for the protection and processing of personal data

Solution

The system consists of the communication server software supported by Smartphone Call Center. Telemarketers are equipped with a computer with software phone (softphone) and browser allowing access to the control panel telephone campaign. Softphony are logged on to accounts in the SIP communications server, and from the transportation links are provided to the SIP trunk or traditional digital connection (ISDN PRI or BRI).

In addition, the system is performing the functions of the application server and web server database server. When large quantities of recordings (one minute call, the file size 100kB) files are stored on a file server connected to the disks in the RAID system.

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